FAQ's - Frequently Asked Questions

Why Outsource to SABS?

Corporations of all sizes around the globe are recognizing the need to outsource their web hosting requirements to providers with network, hosting and software applications resources. According to Forrester research, in the United States alone, 91% of small to medium sized companies, and 63% of mid-market companies already outsource their web site placement. By 2004, Forrester estimates those percentages will rise to 99.7% for the subject matter experts, and 83% for the companies. At the same time, the number of companies with a presence on the Web will continue to increase rapidly.

A Corporations' web presence is business-critical. When they choose to outsource, they are outsourcing the highly technical combination of network connectivity, reliability and security to managed hosting (where the hosting provider supplies connectivity, security, management, disaster recovery, and the like.

What services does SABS provide?

SABS works with leading organizations to provide them with offshore development solutions and services. We specialize in establishing offshore development centers for our clients and partners with teams of IT professionals working dedicatedly for their projects and processes. Broadly, we provide the following services:

• Maintenance & Enhancement Services
  
• Web & Application Development
  
• Quality Assurance and Testing
  
• Business Process Outsourcing

Where is SABS's Offshore Development Center located?

SABS's Offshore Development Centers are located in Kingston, Jamaica and Bangalore, India.

What are the normal working hours in a day and week?

8 hrs a day and 5 days a week = 160 hrs a month.

What are the modes of communication?

The modes of communication are the following:

* Telephone using VOIP (US local number)
* Email and PM Tool
* Instant Messengers like - Skype, Google, MSN and Yahoo

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What type of a team does SABS have?

At SABS, we have a team of exceptionally bright and talented professionals with experience of working with companies like Texas Instruments, ITC, Wipro, Subex Azure etc. Majority of our developers/programmers are Engineering Graduates with Masters in Computer Application. We have the distinction of attracting and retaining bright talent through promotion of a culture of growth and continuous improvement.

What type of processes does SABS have in place?

At SABS, we have in place sound processes that enable us to deliver best services to our clients. Our processes are designed to help our clients check project updates on a real-time basis, QA methodologies that enable us to deliver defect free service and project management tools that allow us to manage the projects effectively. To ensure the timely and quality delivery for high client satisfaction, we have implemented the following processes:

• Prototypes & Staged Deliveries
  
• Weekly Status Reports
  
• Comprehensive Bug Management System
  
• Configuration Management
  
• Knowledge Management System

How can we be sure that the software you develop for us will not end up in a competitor's hands after it is completed?

We have confidentiality agreement with our with each and every team member. This confidentiality is also validated on the basis of existing laws. Most importantly, our team consists of skilled professionals, who would not risk their career or professional integrity by misusing a customer's code.

How does SABS protect confidentiality?

Before a initiating a project, SABS signs a Non Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and offshore project-related information in strict confidence. Any references or client's outsourcing project details are not revealed without the prior approval of the client. We also sign a Non Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity.

Can you provide references?

Yes, we can provide you with our client references. We have built solid relationships with our clients and partners by helping them meet their business objectives and providing them high quality service that exceeds their expectations.